FAQ

All payments are made securely through Sorisomun. Payment is processed through the platform and is not paid directly to the Seller outside Sorisomun.

Yes. Shipping costs are paid by the Buyer and are shown before checkout.

Sorisomun Care is a mandatory 5% Buyer fee. It supports secure payment handling, Buyer assistance, and help with qualifying issues such as damage, non-delivery, significant mismatch, or disputes.

A refund may be available when an order is damaged, lost, not delivered, significantly different from the listing, cancelled before shipment, or otherwise qualifies under Sorisomun policies or applicable law. You must report an order issue within 2 business days after delivery and provide supporting evidence.

It depends on the Seller type. Purchases from Private Sellers generally do not include the standard EU consumer right of withdrawal. Purchases from verified Professional Sellers may include a 14-day statutory withdrawal right after delivery, unless a legal exception applies. The Buyer may be responsible for return shipping in a change-of-mind withdrawal.

A Private Seller sells outside a professional or business activity. A Professional Seller sells as part of a professional, commercial, or organised activity. Sorisomun shows the Seller type before checkout because different consumer rights may apply.

Yes. You can message the Seller before purchasing if you have questions about the artwork, condition, dimensions, materials, shipping, or other listing details.

Yes. Uploading and listing artworks is free. A Seller fee is charged only when a sale is successfully completed.

Sorisomun charges a 10% Seller commission on completed sales. Buyers also pay a separate mandatory 5% Sorisomun Care fee. Shipping costs are normally paid by the Buyer.

You need to apply with a brief portfolio and select whether you sell as a Private Seller or Professional Seller. The review supports a curated and trustworthy marketplace and is not intended to judge artistic worth. Applications are usually reviewed within 2 business days.

Professional Sellers must provide accurate legal identity, address, contact, and applicable trade registration information. Professional Seller checkout may remain unavailable until Sorisomun has reviewed and approved the verification.

Seller payouts are released according to the order status, delivery confirmation, and applicable review or dispute period. A payout may be delayed while a claim, withdrawal, return, refund, payment review, or suspected policy violation is being investigated.

Yes. You can update or remove an available listing from your dashboard. A listing may not be editable or removable after it has been purchased or while an order is being processed.

No. Sorisomun currently accepts individual Sellers only. A Seller may register as an individual Private Seller or individual Professional Seller, but companies, galleries, foundations, associations, and other legal entities cannot open Seller accounts.

The Seller is responsible for packaging the artwork safely, shipping it within the stated period, and using appropriate protective materials. Fragile or special handling labels should be used where appropriate.

Yes. Sellers must provide a valid tracking number for shipped orders unless Sorisomun has explicitly approved another delivery method.

The Buyer should report the issue through Sorisomun within 2 business days after delivery, or promptly after the expected delivery date for a missing order. Sorisomun may request photos, videos, packaging evidence, tracking information, and carrier documents before deciding whether a refund, return, repair, replacement, or other resolution applies.

Useful evidence may include photos or videos of the artwork, outer packaging, inner packaging, shipping label, visible damage, listing description, tracking history, and messages between the Buyer and Seller. Sellers should keep clear packaging and condition evidence before shipment.

When an artwork is returned because it is damaged, materially different from the listing, counterfeit, or otherwise non-compliant, the Seller may be responsible for reasonable return costs. For a statutory change-of-mind withdrawal from a Professional Seller, the Buyer may be responsible for return shipping unless the Seller or applicable law provides otherwise.

Refund timing depends on the reason for the refund and whether a return is required. Sorisomun may wait until the returned artwork has been received or the Buyer provides valid proof of return. Payment provider processing times may also apply.

You should not return or refuse an order without first following the applicable Sorisomun claim or withdrawal procedure. Unauthorised returns may delay the review and refund process.

Only artworks and related items permitted by Sorisomun policies may be listed. Sellers must have the legal right to sell each item. Counterfeits, unauthorised reproductions, misleading listings, stolen works, and intellectual property infringements are not allowed.

No. Sellers are responsible for the accuracy, authenticity, ownership, provenance, condition, and legality of their listings. Sorisomun may review reports and evidence, remove listings, restrict accounts, or request additional documentation, but does not independently authenticate every artwork.

Seller applications are reviewed internally. Professional Sellers must also complete legal information verification. However, verification does not guarantee the quality, authenticity, solvency, reliability, or future conduct of any user.

Order issues should be submitted within 2 business days after delivery with supporting evidence. Sorisomun reviews the listing, payment, shipping information, communications, and evidence from both parties before deciding the appropriate platform action.

Yes. Sorisomun may hide or remove listings, restrict payments, delay payouts, request additional information, or suspend accounts when necessary for safety, legal compliance, dispute handling, fraud prevention, intellectual property protection, or enforcement of platform rules.

Use the report option available on the relevant artwork, Seller profile, or Somun post. Provide a clear reason and any useful evidence so the report can be reviewed.

Sorisomun may make an initial platform decision based on the available evidence and may reconsider it when relevant new information is provided. Platform decisions do not remove any mandatory legal rights or external dispute options available under applicable law.