FAQ

All payments are made securely through the platform. The payment is held until the order is delivered and confirmed.

Yes. Shipping costs are paid by the buyer and are shown before checkout.

Sorisomun Care is a standard 5% buyer protection fee that provides extended support for damage, loss, and disputes.

If there is an issue with the order, you can submit a claim within 48 hours after delivery. Each case is reviewed individually.

Yes. Buyers can choose to add shipping insurance at checkout for additional protection.

Yes. You can message the seller before purchasing if you have questions.

Yes. Uploading and listing artworks is completely free.

A 10% commission is applied only when a sale is completed. There are no upfront or listing fees.

You need to apply with a brief portfolio. The review process is meant to support a curated and trustworthy marketplace experience, not to evaluate artistic worth. Approval is usually within 24 hours.

Payment is released after delivery confirmation or after the 48-hour review period.

Yes. You can update or remove your listings anytime from your dashboard.

The seller is responsible for carefully packaging and shipping the artwork, including protective handling details such as fragile labels when needed.

Yes. All shipments must include a valid tracking number.

If protection or insurance is selected, the order may be covered. Otherwise, claims are reviewed based on evidence.

Before shipment, sellers are encouraged to keep photos or videos of both the packaging to help support possible shipping-related claims or disputes.

Only original works are allowed. Reselling, imitation pieces, and unauthorized reproductions are not permitted.

Yes. Users are reviewed internally to maintain safe transactions.

Disputes must be submitted within 48 hours after delivery with supporting evidence.

The platform mainly focuses on independent and emerging artists.