Terms & Conditions

1. Overview and platform role

Sorisomun operates an online marketplace for original artworks. By creating an account, accessing the platform or using its services, you agree to these Terms & Conditions and applicable policies.

For marketplace artworks, Sorisomun generally acts as an intermediary. The artwork sale contract is generally between the Buyer and the Seller. Sellers remain responsible for their listings, artworks, pricing, lawful authority to sell, packaging, shipping and the accuracy of information they provide.

Although the artwork sale contract generally remains between the Buyer and the Seller, Sorisomun operates the marketplace's centralized checkout and payment flow. Payments are processed by third-party payment providers through Sorisomun's platform payment arrangement, and Sorisomun controls when eligible Seller proceeds are released. This payment-processing role does not by itself make Sorisomun the Seller of a marketplace artwork.

2. User accounts and age

Users must be at least 13 years old to create a Sorisomun account and must confirm that minimum age during onboarding. Users must provide complete, accurate and truthful information, keep account access secure and remain responsible for activity performed through their account. Sorisomun may restrict, suspend or remove accounts that violate platform rules or legal requirements.

Users must be legally capable under applicable law of entering into agreements required for the features they use. Where applicable law requires permission or involvement from a parent, guardian or other authorised adult, the user may use the relevant feature only with that permission or involvement.

3. Seller status and eligibility

Sorisomun supports Private Sellers and approved Professional Sellers. A Private Seller declares that they sell outside their trade, business, craft or profession. A Professional Seller declares that selling their artwork forms part of that activity. Seller status describes the legal context of selling and is not a rating of artistic skill, experience or quality.

Seller status is based primarily on the Seller's declaration. Sellers are responsible for selecting an accurate status and updating Sorisomun if their circumstances change. Sorisomun may request clarification, verification or restrict Seller access where information available to Sorisomun reasonably indicates that a declaration may be inaccurate.

Professional Sellers must complete the required Professional Seller verification before Professional checkout is enabled. A Sorisomun Seller-status label does not override a classification imposed by mandatory law.

All marketplace Sellers may only offer original artworks they personally created and have the lawful right to sell. Resale, consignment, agency, representative, gallery, dealer and other third-party listings are not permitted.

4. Listings

Listing an artwork is currently free. Sellers are responsible for listing content and must disclose material defects, damage, restoration and relevant authenticity information. Misleading, fraudulent, counterfeit, stolen or unlawful listings are prohibited. Sorisomun may request changes to, restrict, hide or remove listings where reasonably necessary.

5. Pricing and fees

Sellers set artwork prices. Sorisomun deducts a 12% Seller commission from the artwork price of a completed sale. Buyers pay the displayed shipping price, including a fixed €0.30 Sorisomun shipping-handling amount, and a separate mandatory Sorisomun Care fee equal to 5% of the artwork price. Optional paid services such as Spotlight have separate charges and terms.

For Professional Seller consumer sales, the artwork price set by the Seller is the consumer price of the artwork itself and includes any Seller VAT that must be charged. Sorisomun does not add Seller VAT on top of the artwork price at checkout. Sorisomun Care and shipping remain separately identified components of the platform pricing flow.

The artwork price, fees, shipping price, Seller status and total payable are shown or made available before the Buyer confirms the order. Sorisomun may change fees with reasonable advance notice.

Where a full statutory withdrawal or approved full Buyer Protection refund reverses the marketplace order, Sorisomun Care, the €0.30 shipping-handling amount and the Seller commission are not retained as revenue for that refunded transaction. Separate actual carrier-cost allocations between Sorisomun and a Seller can still apply under these Terms and the Seller Terms.

6. Payments, cancellation and payouts

Marketplace Buyers pay through Sorisomun's centralized payment flow rather than paying the Seller directly at checkout. Third-party payment providers process the payment, while Sorisomun administers the marketplace payment flow and may delay Seller payout or instruct the provider to refund, reverse or transfer amounts where required for cancellations, Buyer Protection, statutory withdrawals, disputes, chargebacks, fraud controls and Seller payouts, subject to these Terms and applicable law.

A Seller may be required to complete payment-provider onboarding and maintain an eligible connected payout account. That account is used to receive eligible Seller payouts and does not mean that the Seller directly processes the Buyer's checkout payment through Sorisomun.

A Buyer may cancel a marketplace artwork order directly for a full refund during the first two hours after purchase. After that, an ordinary change-of-mind cancellation requires Seller approval unless a statutory withdrawal right, Buyer Protection remedy or another mandatory legal right applies. An eligible pre-shipment cancellation approved by the Seller is also refunded in full.

Seller payouts may remain pending or on hold while delivery, cancellation, return, statutory withdrawal, claim, refund, chargeback, payment review, verification or another relevant issue remains unresolved.

For Professional Seller orders, Sorisomun keeps payout on hold through the applicable statutory-withdrawal hold and while an active withdrawal or other blocking issue remains unresolved. Completion of Sorisomun's separate 2-day delivery review does not by itself make a Professional Seller payout ready.

Sorisomun may offset documented Seller financial adjustments against future eligible Seller payout funds. These can include actual provider costs for Professional Seller statutory-withdrawal outbound shipping, Seller-responsible claim shipping, Seller-confirmed parcel overage and verified Seller-caused post-processing carrier surcharges. The detailed allocation rules are described in the Seller Terms.

If a documented Seller financial adjustment remains outstanding after available Seller payout funds have been offset, Sorisomun may ask the Seller to pay the remaining balance directly through a Stripe-hosted payment flow. Sorisomun does not add a late fee, penalty or collection markup to that adjustment balance. Where an outstanding balance has remained unpaid after a clearly communicated payment deadline, Sorisomun may temporarily prevent the Seller from publishing new artworks until the balance is paid or fully offset. Existing orders and already-active listings are not automatically cancelled solely because of that collection restriction. Small balances below the minimum amount that can reasonably be collected through the payment provider may remain for future payout offset without a separate payment request.

7. Shipping

Sellers are responsible for suitable packaging, timely shipping, valid tracking where required, shipping to the address or pickup point shown in the order, and retaining appropriate proof of shipment and packaging. Outbound shipping may be blocked where an active cancellation, statutory withdrawal or other order hold requires shipment to stop.

A Buyer normally pays the displayed outbound shipping amount at checkout. That Buyer-facing charge and the final economic allocation of an actual carrier cost are separate. For example, a valid delivered Professional Seller statutory withdrawal can require reimbursement of the Buyer-facing standard delivery amount while the actual outbound carrier cost is recorded as a Professional Seller financial adjustment. A Seller-responsible full claim can similarly allocate actual outbound and, where applicable, return carrier costs to the Seller. Existing adjustments for the same provider cost are credited to avoid double charging.

8. Delivery review and automatic completion

After delivery, the Buyer has 2 days to confirm receipt or report a qualifying order problem through Sorisomun. Qualifying issues can include non-delivery, loss, delivery damage, the wrong artwork, a material difference from the listing, authenticity concerns or intellectual-property concerns.

If the Buyer neither confirms delivery nor reports a qualifying issue during the 2-day platform review period, the Sorisomun order can become eligible for automatic completion.

The 2-day platform reporting and automatic-completion process does not remove, shorten or replace any mandatory legal right. For a Professional Seller purchase, it does not end an applicable statutory withdrawal period.

9. Claims, disputes and Buyer Protection

Sorisomun may request photos, video, packaging records, tracking information, certificates and communications when reviewing an order problem. Depending on the facts, Sorisomun may facilitate or decide platform-level measures including return, partial refund, full refund, payout release or payout cancellation. Eligibility, exclusions, evidence, return, refund, abuse and reconsideration rules are described in the separate Buyer Protection Policy.

Sorisomun Care is a mandatory platform fee equal to 5% of the artwork price. It supports secure payment handling, Buyer assistance and the Sorisomun Buyer Protection process. Sorisomun Care is not insurance, does not guarantee a refund for every claim and does not create a Professional Seller's statutory withdrawal duty.

A Buyer Protection refund decision and a Seller shipping-cost-responsibility decision are separate. Sorisomun may allocate actual outbound or return carrier costs to the Seller only where the evidence and Sorisomun resolution support Seller responsibility under the Seller Terms. Carrier loss, carrier-caused damage and other non-Seller events are not automatically treated as Seller shipping liability.

10. Private and Professional Seller purchases

Goods bought online from a genuine Private Seller generally do not include the standard EU 14-day consumer right of withdrawal merely because the purchase was made online. Sorisomun's 2-hour cancellation window and Buyer Protection remain separate platform remedies.

For an online consumer purchase from a Professional Seller, applicable trader-to-consumer rules apply. Where no legal exception applies, this generally includes a statutory 14-day withdrawal period after the Buyer receives the artwork. Sorisomun does not treat every original artwork as automatically personalised or excluded from withdrawal.

The Order Room provides a statutory withdrawal function for eligible Professional Seller artwork purchases. A valid withdrawal after delivery follows the applicable mandatory Buyer reimbursement rules. Where properly disclosed, the Buyer may bear the direct return cost. Under the Seller Terms, the Professional Seller remains economically responsible to Sorisomun for the actual original outbound carrier cost attributable to the withdrawn artwork. Any internal Seller carrier-cost allocation is handled separately and does not reduce the Buyer reimbursement due under applicable law.

Mandatory conformity, guarantee, refund and other consumer rights remain unaffected.

11. Seller identity, business information and reporting

Sellers are responsible for their own tax, registration and reporting obligations. Sorisomun may request identity, payment, tax, portfolio, authorship, ownership or contact information where reasonably necessary for approval, payment processing, fraud prevention, dispute handling or legal compliance.

Professional Sellers may be required to provide legal name, establishment or residence information, business address, contact details, trade-register information, VAT information where applicable and other information required for marketplace transparency or consumer transactions.

Where required under DAC7 or other rules, Sorisomun may collect, verify, retain and report Seller identification, tax, payment and transaction information. Selling, listing or payout access may be restricted when legally required information is missing.

12. Intellectual property and authenticity

Each Seller must be the original creator of every artwork they list and must have the lawful ownership or other rights needed to sell that artwork. Ownership, possession or permission to sell by itself does not make an artwork created by another person eligible for listing. Resale, consignment and listings made as an agent, representative or other third party are not permitted. Counterfeit works, forged signatures, false attribution, plagiarism and unlawful reproductions are prohibited. Sale of a physical artwork does not automatically transfer copyright, reproduction, merchandising or commercial-use rights.

By uploading content, users grant Sorisomun a non-exclusive, worldwide, royalty-free licence to host, display, resize and use that content as reasonably necessary to operate, promote and market the platform and relevant listing.

13. Prohibited activity and account restrictions

Users must not misrepresent Seller status, list artwork created by another person, sell counterfeit or stolen works, provide materially false information, hide material defects, abuse payments, withdrawals or claims, circumvent Sorisomun fees or safeguards through off-platform transactions, harass others or commit fraud.

Sorisomun may hide listings, restrict checkout, delay payouts, request information, suspend Seller access or terminate accounts where reasonably necessary for safety, fraud prevention, Seller-status review, dispute handling, legal compliance or enforcement of platform rules.

14. Content moderation and illegal content

Sorisomun may review and restrict user-provided content, including listings, Somun posts, profile content and other public material, where it reasonably appears to be illegal, fraudulent, counterfeit, infringing, threatening, harassing, misleading, unsafe, or otherwise incompatible with these Terms or applicable Sorisomun policies.

Any individual or entity may use the Report illegal content form to notify Sorisomun of specific public content that they believe is illegal. Sorisomun may provide receipt and decision notices where required and contact information is available.

15. Moderation decisions and reconsideration

Where Sorisomun restricts or removes user-provided content, Sorisomun may provide the affected user with information about the action, relevant grounds and available reconsideration or redress routes where required.

A user or notifier may ask Sorisomun to reconsider a moderation decision by contacting sorisomun.market@gmail.com and providing the relevant content or notice reference and any new material information. This voluntary reconsideration route does not limit statutory, judicial or other external remedies.

16. Official Sorisomun merchandise

Official Sorisomun merchandise is sold directly by Sorisomun rather than by a marketplace Seller, so applicable trader-to-consumer rules apply.

Where the statutory right of withdrawal applies, consumers may generally withdraw from an online merchandise purchase within 14 days after receiving the goods. Statutory rights concerning defective or non-conforming goods, refunds and guarantees also remain applicable. The artwork marketplace's 2-hour cancellation window and 2-day platform review do not replace those rights.

17. Mandatory law and changes

Nothing in these Terms excludes or restricts rights, remedies or responsibilities that cannot legally be excluded or restricted. Mandatory law takes priority to the extent of any conflict.

Sorisomun may update these Terms where reasonably necessary. Material changes will be communicated or made available before they take effect where required.

Related policies