Seller Terms

1. Scope

These Seller Terms apply in addition to the Sorisomun Terms & Conditions and other applicable policies. By applying for Seller access, publishing a listing or completing a sale, you agree to these Seller Terms.

2. Sorisomun's role

Sorisomun operates an online marketplace. Unless expressly stated otherwise, Sorisomun acts as an intermediary and is not the Seller, creator or owner of artworks listed by users. The artwork sale contract is generally between the Buyer and the Seller.

The Seller remains responsible for the artwork, listing information, authorship, lawful ownership and authority to sell, pricing, fulfilment, packaging, shipping and obligations that apply to the Seller under law.

3. Seller application and approval

A user must apply for and receive Seller approval before publishing artworks for sale. Sorisomun may request portfolio materials, identification, authorship, ownership, payment, tax, contact or other supporting information reasonably needed for safety, fraud prevention, payment processing or legal compliance.

Sorisomun may approve, reject, suspend or require additional verification of Seller access where reasonably necessary.

4. Private and Professional Seller status

A Private Seller declares that they sell outside their trade, business, craft or profession. A Professional Seller declares that selling their artwork forms part of their trade, business, craft or profession. Seller status describes the legal context in which a person sells; it is not a rating of artistic ability, experience or quality.

Seller status is based primarily on the Seller's declaration. Sellers are responsible for selecting an accurate status and updating Sorisomun if their circumstances change. Sorisomun may request clarification or change, restrict or suspend Seller access where information available to Sorisomun reasonably indicates that the declaration may be inaccurate.

Business registration can be relevant to Seller status but is not the only factor. A Sorisomun Seller-status label does not override a legal classification imposed by mandatory law.

5. Professional Seller verification

A Seller who declares Professional status must complete the required Professional Seller verification before Professional checkout is enabled. Sorisomun may request legal name, establishment or residence information, business address, contact details, trade-register data, VAT information where applicable, payment information and other information reasonably required for marketplace transparency, payment processing or legal compliance.

Approval of Professional verification does not transfer the Seller's legal responsibilities to Sorisomun and does not guarantee the quality, authenticity, solvency or future conduct of the Seller.

6. Permitted artworks

Sellers may only list original artworks they personally created and have the lawful right to sell. This rule applies to both Private and Professional Sellers.

Resale, consignment and listings made on behalf of another artist, gallery, collector, agent, dealer or representative are not permitted on the Sorisomun artwork marketplace. Professional Seller status does not permit third-party or resale listings.

• • The artwork must be lawful to offer and ship
• • The Seller must be the original creator of the artwork
• • Third-party intellectual-property rights must not be infringed
• • Forged signatures, false certificates and counterfeit works are prohibited
• • Stolen or fraudulently attributed works are prohibited

7. Listing accuracy

Sellers must provide complete, accurate and non-misleading listing information. Material defects, restoration, damage, edition information, dimensions, materials and other information that could affect a Buyer's decision must be disclosed where relevant.

8. Pricing and fees

Sellers set their own artwork prices. Listing an artwork is currently free and Sorisomun deducts a 12% Seller commission from the artwork price of a completed marketplace sale. Buyer-paid shipping and Sorisomun's €0.30 shipping-handling amount are not Seller proceeds.

For a Professional Seller, the artwork price entered in a listing is the consumer price of the artwork itself and must include any VAT the Seller is required to charge. Sorisomun does not add Seller VAT on top of that artwork price at checkout. Sorisomun Care and shipping are displayed separately under the platform pricing flow.

Sellers remain responsible for their own tax, registration and reporting obligations. Optional paid services such as Spotlight have separate charges and terms.

On artwork recommendation surfaces, the main ranking parameters are Buyer-Seller affinity such as following a Seller, the Buyer's category preferences, whether an artwork has an active Spotlight, listing recency, listing likes and recent marketplace popularity. Recent popularity uses engagement signals including recent likes or favourites, unique views and paid-order activity. For signed-out users and signed-in users with few personalisation signals, recent popularity has greater relative importance; as meaningful follow and category-preference signals grow, personalisation has greater relative importance.

Spotlight is a paid promotion that gives an active artwork a significant positive ranking signal, but it does not guarantee the first position or override all other parameters. In personalised artwork scoring, direct followed-Seller affinity has greater individual weight than Spotlight, while category preference, recency, engagement and the popularity blend can change the final order. Sorisomun also applies Seller-diversity and Spotlight-placement limits so one Seller or paid promotion does not automatically fill a recommendation page. For Somun posts, active Spotlight is likewise a strong paid ranking signal alongside followed-Seller affinity, recent engagement and recency.

9. Orders and Sorisomun cancellation

A Buyer may cancel a marketplace artwork order directly during the first two hours after purchase for a full refund. After that period, an ordinary change-of-mind cancellation requires Seller approval unless a statutory withdrawal right, Buyer Protection remedy or another mandatory legal right applies.

Sellers must not list or sell an artwork that is unavailable, already sold or cannot be supplied as described.

10. Private Seller change-of-mind returns

Goods bought online from a genuine private individual generally do not carry the standard EU 14-day consumer right of withdrawal. A Private Seller is therefore not required under Sorisomun policy to accept a return solely because the Buyer changed their mind after the two-hour platform cancellation period, unless another mandatory right applies.

11. Professional Seller consumer rights

Professional Sellers must comply with the trader-to-consumer rules that apply to their sales. For eligible online consumer purchases, this generally includes a statutory 14-day withdrawal period after the Buyer receives the artwork, unless a legal exception applies.

Sorisomun does not treat every original artwork as automatically personalised or excluded from withdrawal. A legal exception must actually apply to the particular transaction.

Where a valid statutory withdrawal follows delivery, Sorisomun may process the reimbursement to the Buyer on the Professional Seller's behalf. The Buyer's reimbursement follows the mandatory refund rules that apply to the consumer contract, including the refundable standard outbound-delivery amount. If properly disclosed before the purchase, the Buyer may be required to bear the direct cost of sending the artwork back.

The Professional Seller remains economically responsible to Sorisomun for the original outbound carrier cost actually incurred for the withdrawn artwork after delivery. Sorisomun may record that provider cost as a Seller financial adjustment against future eligible payout funds. For a quantity-aware withdrawal, only the carrier-cost share attributable to the withdrawn quantity is allocated. Any existing parcel-overage adjustment is credited first so the same carrier cost is not charged twice. This allocation is a carrier-cost pass-through, not a penalty, Seller fee or Sorisomun markup.

Professional Sellers must also comply with applicable mandatory conformity, guarantee, information, refund and after-sales obligations. The Sorisomun platform process does not replace those responsibilities.

12. Packaging and shipping

Sellers are responsible for securely packaging and shipping sold artworks within the stated deadline, following carrier and label requirements and retaining appropriate proof of shipment and packaging.

When listing an artwork, the Seller selects a Sorisomun parcel-size category used to estimate the shipment and obtain live carrier rates. Before a shipping label is created, the Seller must confirm whether the packed artwork still fits that listing size or requires a larger available parcel size.

If the Seller confirms a larger parcel size, Sorisomun compares the live carrier cost of the original listing size and the confirmed larger size at the same time and for the Buyer-selected shipping service where available. General carrier or tariff changes between Buyer checkout and label creation are not charged to the Seller.

Sorisomun absorbs the first €1.00 of any actual carrier-cost increase caused by moving to a larger parcel size. Any remaining size-driven increase may be deducted from the Seller's payout only after the exact adjustment is shown to the Seller before label creation and the Seller confirms the larger size and label creation. This adjustment is limited to the actual additional carrier cost attributable to the larger parcel size and is not a penalty, fee or Sorisomun markup.

A smaller packed size after checkout does not create a Seller credit or change the Buyer's completed shipping charge. If the confirmed parcel no longer fits the Buyer-selected shipping service, Sorisomun may block label creation until a compatible shipping arrangement is available.

A carrier or Sendcloud may assess an additional shipment charge after the parcel has been measured, weighed or otherwise processed. Ordinary carrier pricing changes and general surcharges, including fuel, seasonal, residential, remote-area or other charges not caused by an inaccurate Seller-confirmed parcel size, remain Sorisomun's cost.

A post-processing carrier surcharge may be passed through to the Seller only where invoice-level carrier evidence reasonably shows that the surcharge resulted from the packed parcel materially exceeding the weight or dimensions confirmed by the Seller before label creation, or another comparably clear Seller-controlled parcel mismatch. Sorisomun will notify the Seller before creating any payout adjustment and will allow a reasonable opportunity to provide measurement, weight or packaging evidence for review. Any Seller adjustment is limited to the actual invoiced carrier surcharge and includes no penalty, fee or Sorisomun markup.

Outbound shipping may be blocked while a cancellation, statutory withdrawal or other order hold requires the shipment to stop.

13. Delivery review, claims and disputes

Sorisomun provides a 2-day delivery review period for Buyers to confirm receipt or report qualifying artwork-order problems. Sellers must cooperate promptly and honestly with requests for photos, packaging records, tracking information, certificates, ownership evidence or other relevant material.

Where Sorisomun approves a full Buyer refund and, after reviewing the evidence, records that the problem is attributable to Seller-controlled fulfilment, Sorisomun may allocate the original outbound carrier cost to the Seller. If a return is required, Sorisomun may also provide a Seller-paid return label and record its actual carrier cost as a Seller adjustment. Examples can include sending the wrong artwork, a material mismatch with the listing, or Seller-attributable packaging or condition problems.

Shipping-cost responsibility is not assigned automatically merely because a claim is approved. Carrier loss, carrier-caused damage or another issue not attributable to Seller-controlled fulfilment must be reviewed separately. For a quantity refund where the Buyer keeps other copies from the same shipment, Sorisomun does not add a new outbound-shipping adjustment for the partial claim; a required Seller-responsible return can still create the applicable return-label adjustment.

The 2-day platform period does not remove or shorten mandatory legal rights. In particular, completion of that Sorisomun review does not end an applicable Professional Seller statutory withdrawal period.

14. Payouts, Seller adjustments and recovery

Payouts may remain pending or be placed on hold while delivery, cancellation, return, withdrawal, refund, claim, chargeback, suspected fraud, identity checks or legal compliance issues remain unresolved.

For Professional Seller orders, Sorisomun keeps payout on hold through the platform's statutory-withdrawal hold and while an active withdrawal or other blocking issue remains unresolved. Order completion after Sorisomun's 2-day review does not by itself make a Professional payout ready.

Sorisomun may reverse, offset or recover amounts where a payout was made incorrectly, a payment is reversed, a refund is required or another lawful or contractually agreed adjustment applies. This includes Seller-confirmed parcel-size adjustments, verified post-processing carrier surcharges, Professional statutory-withdrawal outbound carrier costs, and Seller-responsible claim outbound or return carrier costs handled under Sections 11–13. Carrier-cost adjustments are limited to the applicable actual provider cost and do not add a penalty or Sorisomun markup.

Seller financial adjustments are first applied against future eligible Seller payout funds. Sorisomun will not intentionally make a Seller's connected Stripe balance negative merely to collect an ordinary adjustment. If the eligible payout for a particular release is smaller than the outstanding adjustment, the payout can be reduced to zero and the remaining adjustment continues as an outstanding balance owed to Sorisomun.

Where an adjustment balance remains outstanding, Sorisomun may offer the Seller a separate Stripe-hosted payment option. The amount shown for direct payment is calculated from Sorisomun's current Seller ledger and cannot be chosen by the Seller. A direct repayment and a payout offset for the same adjustment are reserved separately so the same amount is not collected twice.

Sorisomun may issue a payment request when the outstanding balance is at least €25, or when an outstanding adjustment has remained unpaid for at least 30 days. The standard payment deadline is 14 days from the payment request, with a reminder normally sent approximately 3 days before the deadline. These operational thresholds may be adjusted reasonably over time where needed for payment-provider limits, administration or risk management, but Sorisomun will show the applicable amount and deadline to the Seller before enforcing a collection restriction.

If a collectible Seller adjustment balance remains unpaid after the communicated deadline, Sorisomun may temporarily prevent the Seller from publishing new artworks until the balance is paid or fully offset. Drafts may still be prepared and saved. Existing orders and already-active listings are not automatically cancelled solely because of this collection restriction. Very small balances that are below the payment provider's practical minimum collection amount may remain for future payout offset without triggering a separate payment request or publishing restriction.

Sorisomun does not add a late fee, penalty or collection markup to a Seller adjustment balance. The Seller can review the outstanding amount, payment status and relevant adjustment information in Seller Balance. Where the Seller reasonably disputes an adjustment, the Seller may contact Sorisomun and provide relevant evidence for review; this does not limit any mandatory legal remedy.

15. Tax and reporting

Sellers are responsible for determining and fulfilling their own tax, registration and reporting obligations. Seller status on Sorisomun is not tax advice and does not determine tax treatment.

Where required under DAC7 or other applicable rules, Sorisomun may collect, verify, retain and report Seller identification, tax, payment and transaction information. Seller or payout access may be restricted when legally required information is missing.

16. Intellectual property, data access and distribution channels

Sale of a physical artwork does not automatically transfer copyright, reproduction, merchandising or commercial-use rights to the Buyer.

By uploading content to Sorisomun, the Seller grants Sorisomun a non-exclusive, worldwide, royalty-free licence to host, display, resize and use that content as reasonably necessary to operate, promote and market the platform and relevant listing. This can include Sorisomun-owned websites, apps, social accounts, editorial content, newsletters and marketing that links to or promotes the Seller, artwork or Sorisomun service.

Sellers can access through Sorisomun the account, listing, order, messaging, Seller Balance and aggregated analytics information made available to their account. Order fulfilment can expose Buyer contact, delivery and transaction information where needed to complete the sale. Seller Analytics does not provide Sellers with raw individual viewer demographic profiles. Sorisomun has access to data generated through the platform as needed to operate, secure, analyse and comply with legal obligations for the service, subject to the Privacy Policy.

Sorisomun currently does not operate a third-party affiliate-reseller programme or additional third-party sales channel through which Seller artworks are sold outside the Sorisomun marketplace. Official Sorisomun merchandise is a separate direct-sale offering and is not a Seller artwork listing in the artwork recommendation ranking. If Sorisomun introduces a materially different additional distribution channel or affiliate sales programme for Seller artworks, the applicable Seller Terms will be updated and notice will be given where required.

After Seller access ends, dashboard or publishing access may cease, while Sorisomun may retain transaction, payment, tax, legal, fraud-prevention and dispute records for the periods and purposes described in the Privacy Policy or otherwise required by law.

17. Prohibited conduct

• • Misrepresenting Private or Professional Seller status
• • Listing or selling an artwork created by another person
• • Resale, consignment, agency or representative listings
• • Selling counterfeit, stolen or unlawfully copied artworks
• • Providing false, incomplete or misleading information
• • Hiding material defects or damage
• • Manipulating payments, claims, withdrawals, refunds or platform systems
• • Moving a Sorisomun transaction off-platform to avoid fees or safeguards
• • Harassing, threatening or defrauding another user

18. Restrictions, changes, termination and contact

Sorisomun may restrict listings, checkout, payouts or account access where reasonably necessary for safety, suspected fraud, Seller-status review, legal compliance, unresolved disputes, overdue Seller adjustments or violations of these Terms. Any restriction should be proportionate to the reason for it and remains subject to mandatory law.

Where Regulation (EU) 2019/1150 applies to Sorisomun's relationship with a Professional Seller, Sorisomun will provide the Professional Seller with the reasons for a restriction or suspension on a durable medium before or when the restriction takes effect, subject to statutory exceptions. If Sorisomun terminates the provision of the whole online intermediation service to that Professional Seller, Sorisomun will generally provide a statement of reasons on a durable medium at least 30 days before termination, unless an applicable legal exception permits a shorter period or immediate action.

Sorisomun may update these Seller Terms where reasonably necessary. For Professional Sellers where Regulation (EU) 2019/1150 applies, proposed changes will be notified on a durable medium with at least 15 days' advance notice. A longer period will be used where the change reasonably requires significant technical or commercial adaptation. The notice period may be shortened or omitted only where permitted by law, including where a legal or regulatory obligation requires it or an unforeseen and imminent danger requires urgent action to protect the service, consumers or business users from fraud, malware, spam, data breaches or other cybersecurity risks.

A Professional Seller may end the contractual relationship before a notified change takes effect where the applicable law gives that right. Questions, factual corrections or requests to review a restriction, suspension or termination can be sent to sorisomun.market@gmail.com. This review route does not limit any mandatory complaint, mediation, judicial or other legal remedy.